This notice explains how Sagewell collects and processes personal information in the context of legal advisory services for pensioners in Switzerland. Please read it before providing personal data.
Privacy Policy
Information We Collect
We collect information that is reasonably necessary to provide advisory services and to communicate with clients and enquirers. The categories below describe the main types of personal data we may collect.
- Contact details (name, email address, telephone number, postal address).
- Case-related information you provide to explain your situation and relevant documents.
- Administrative data such as appointment records and billing identifiers needed to manage engagements.
How We Use Information
Personal data is used to respond to enquiries, provide advisory services, manage client relationships, and carry out administrative tasks associated with those services.
- To communicate about appointments and follow-up correspondence.
- To prepare written summaries and action points where agreed with a client.
- To maintain records required for professional administration and compliance.
Legal Basis for Processing
Processing is based on one or more lawful grounds appropriate under applicable Swiss data protection rules, including performance of an agreement, consent where given, and compliance with legal obligations. We may also process data on a legitimate interest basis where that interest is balanced against individual rights.
Data Sharing & Disclosure
We do not disclose personal data more widely than necessary. Data may be shared with third parties only for the purposes described and under appropriate arrangements.
- Professional advisers or external correspondents where required to respond to a client instruction.
- Service providers who assist with administrative functions under contract and confidentiality terms.
- Authorities or courts where disclosure is required by law or a valid request.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to support basic site functions, user preferences, and anonymous usage analysis. These tools help us understand site usage and to make navigation simpler for visitors.
- Essential cookies for site operation and session management.
- Analytical cookies used in aggregated form to measure traffic and improve the site.
Users may manage cookie settings through their browser; withholding certain cookies may affect site behaviour.
Data Retention
We retain personal data only for as long as reasonably required to fulfil the purposes described, to meet legal and regulatory obligations, and to resolve disputes. Retention periods are determined by the type of data and the reason for processing.
Your Rights
Individuals have rights under applicable data protection law and may contact us to exercise them. Requests will be handled in line with legal requirements and may be subject to verification and any applicable limitations set by law.
- Access to personal data we hold about you.
- Rectification of inaccurate or incomplete information.
- Restriction or objection to certain processing, where applicable.
Security Measures
- Access controls and administrative practices to limit who may view personal data.
- Operational procedures to reduce the risk of accidental loss or unauthorised access.
- Contractual measures with service providers to protect personal data and maintain confidentiality.
International Data Transfers
- When transfers outside Switzerland are necessary we apply appropriate safeguards such as contractual protections or rely on permitted transfer mechanisms under applicable law.
- Where local law imposes restrictions, we comply with those requirements before transferring data.
Changes to Policy
We may update this policy from time to time to reflect operational or legal changes. Material changes will be communicated via the website or direct notification where feasible.
GDPR — Data Protection and Privacy
Sagewell (Switzerland) — Provision of legal advisory services for pensionersThis policy explains how Sagewell processes personal data in the context of legal advisory services for pensioners in Switzerland. It describes what data we collect, the purposes for processing, your rights, and how to contact us about data matters.
Data Controller Information
Who is responsible for your personal dataSagewell is the data controller for personal data collected in connection with advice and related administrative support provided to pensioners. Our registered business number is CHE-267.800.725 and we operate under Swiss law.
Data We Collect
Categories of personal data we processWe collect personal data that is necessary to provide advisory services and to communicate with clients. Collection is limited to data relevant to those purposes.
- Identity
- Name, date of birth, and identifiers used for official correspondence.
- Contact
- Email address, telephone number, and postal address used for client communications.
- Service information
- Notes on consultations, case correspondence, and documents shared to support advice and administrative steps.
- Technical
- Device and browsing data collected via cookies and similar technologies to operate the website and improve functionality.
Purpose of Processing
Why we process personal dataWe process personal data to provide legal advisory services, manage client relationships, maintain records, and communicate about appointments and documents. Processing also supports compliance with legal obligations and handling of administrative matters related to pension support.
- Deliver requested advisory services and follow-up communications.
- Prepare documents and correspondence related to pension matters.
- Maintain administrative records and meet legal or regulatory requirements.
Legal Basis
Grounds for processing under applicable data protection lawProcessing is carried out on established legal grounds such as performance of a contract, the individual's consent where requested, compliance with legal obligations, and legitimate interests pursued by Sagewell when those interests do not override individual rights.
- Contract
- Processing necessary to provide the advisory services requested by the client.
- Consent
- Where optional processing is based on explicit consent, clients may withdraw consent at any time.
- Legal obligation & interests
- Processing to meet legal duties or legitimate administrative needs in the delivery of services.
Data Sharing and Transfers
Who may receive your personal data- Data may be shared with service providers who assist with administrative tasks, document management, or communication, acting on our instructions.
- We may disclose data to authorities or courts where required by law or to respond to lawful requests.
Data Retention
How long we keep personal dataPersonal data is retained for the period necessary to fulfil the purposes described, to comply with applicable legal obligations, and to allow for the handling of any follow-up administrative matters. Retention periods may vary depending on the nature of the data and applicable law.
Data Subject Rights
Access, Rectification, Erasure, Portability, Restriction, ObjectionIndividuals have rights with respect to their personal data. To exercise a right, contact us using the details below. We will consider requests in accordance with applicable law and may ask for information to verify identity before responding.
- Access
- Request a copy of personal data we hold about you.
- Rectification
- Request correction of inaccurate or incomplete data.
- Erasure
- Request deletion where processing is no longer necessary or permitted by law.
- Portability
- Request transfer of data to another controller where technically feasible and permitted.
- Restriction
- Request limitation of processing in certain circumstances.
- Objection
- Object to processing based on legitimate interests or direct marketing, subject to legal grounds for continuing processing.
Security Measures
Safeguards applied to personal data- Sagewell applies administrative and technical safeguards intended to protect personal data against unauthorised access, disclosure, alteration, and loss, in line with reasonable organisational practices.
- Access to personal data is limited to staff and service providers who need it to perform their tasks.
International Data Transfers
Transfers outside Switzerland- Personal data may be transferred to countries outside Switzerland if necessary for service provision or where our processors operate. Such transfers are managed in accordance with applicable legal requirements.
Supervisory Authority Contact
Contact for data protection matters in SwitzerlandIndividuals may contact the competent Swiss supervisory authority for inquiries or to lodge a complaint about data processing practices.
Changes to Policy
Updates and revisionsThis policy may be updated from time to time to reflect changes in legal requirements or our processing practices. Material changes will be communicated via the website or direct communication where appropriate.
Contact Information
How to reach Sagewell regarding data protection- Email: legal@sagewellbest.com
- Phone: +41 41 410 61 71
- Business number: CHE-267.800.725
- Address / Phone contact: Münsterpl. 1, 3000 Bern, Switzerland